People don’t know who’s responsible for what.

As a company grows, people are often confused about their evolving roles and responsibilities. When people don’t understand expectations or what they are supposed to be doing, they are left to figure it out on their own. Mistakes are often made, things fall through the cracks, efforts are duplicated, results are poor, and finger pointing begins. Letting confusion exist can negatively impact productivity, profitability, and creativity.

A key challenge in a growing business is the coordination of:
“Who’s going to do what?”
“What part of the job is mine and what is yours?”
“Whose responsibility is it?”

Establishing the right structure becomes increasingly important in a growing company. But developing an organizational chart is not enough. You must clearly communicate the roles, responsibilities, and accountabilities of each team member so they can properly focus their efforts.