It takes too long to get decisions made.

When a company grows rapidly, it takes dramatically more time to identify the need to make a decision, make the decision, implement it, determine if it worked, and make the necessary adjustments. Eventually it becomes so hard for the organization to make and execute decisions that the entire decision-making process slows to a crawl or even stops altogether.

Critical decisions stagnate in endless bottlenecks while employees wait for someone with authority to focus and act. As confusion rises, the entire organization becomes increasingly arthritic and unable to meet the needs of a growing customer base.

To resolve this debilitating problem, you must create an organizational structure for making and implementing decisions, one that accounts for the new complexities of the organization. As a company gets bigger, major decisions affect and are affected by other interrelated parts of the business, and call upon the collective knowledge, experience, and expertise from all areas of the organization.