There are regular communication breakdowns.
As a company gets bigger to meet growing demand, communication both within and between departments suffers. Ultimately, no one knows what’s going on in other parts of the company. What was once a well-oiled, integrated machine becomes a company in chaos.
The organization automatically worked cross-functionally when it was smaller. It’s only when the business really begins to grow that the force of complexity begins to produce silos and eradicate cross-functionality. Departments become isolated from one another, and teamwork decreases, with each part of the company “doing its own thing.” The left hand doesn’t know what the right is doing.
Groups and teams must work harmoniously and cross-functionally, sharing knowledge and experiences, building an informal network that supplements the more formalized organizational structure. Management must ensure that information flows where it needs to, unobstructed, so that the teams and groups in the organization are integrated and moving in the same direction.
